First, it is important to choose the main user of your chatbot. In pharmaceutical business the users usually are:
Then, you need to answer the question: "Why am I creating this chatbot?" and choose the main goal your chatbot has to achieve. Your chatbot can be used as or for:
Next step is to imagine which special tasks your chatbot can perform:
At the last step let's decide how many chatbots your company might need. You can choose as many chatbots as there are, but here are our general recommendations: